To have service turned on at your property, call us at least one week prior to your desired service date.

1-800-365-3234

Read your rights and responsibilities as a natural gas customer

If you are moving and the address is in National Fuel’s service territory, make sure your account is established at your new address.

If pipeline service is already in place at the address you are applying for, we will set up your new account and arrange a time during business hours to initiate your gas service.

If you are requesting service at a location without pipeline service, a National Fuel field representative will visit the address to determine the placement of our gas line and meter. He or she will take measurements for calculating the cost, if any, for pipeline installation.

Applications involving an extension to our main line may take longer to process because of rights-of-way and municipal approvals needed. If there are any costs associated with the new installations, payment is required before service can be installed.

Excess Flow Valve

Where conditions permit their use, National Fuel can install an Excess Flow Valve (EFV) on your natural gas service line (the underground line that runs from the main line to the meter).

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