814C RATE CODE ACCEPT RESPONSE ERROR
National Fuel Gas Distribution Corporation (“Company”) has become aware of a defect in which ESCOs/NGSs are submitting 814C requests for rate code changes and receiving erroneous accept responses. In some cases the system is not changing the rate code on the account.
Until further notice when a rate code change request is submitted, the day after the change was to take affect ESCOs/NGSs need to verify via either the Customer Inquiry screen or the J0 file that the rate code was changed. If the rate code was not changed, immediately contact the Transportation Billing Department at TSD-Billing@natfuel.com to have this matter corrected. If the Company is not contacted prior to customer billing, the change will be corrected as of the date the correction is provided, i.e. not backdated.