Location and Phone Numbers
Whenever you have a question, problem or a complaint about your gas service or bill, please call us at 1-800-365-3234. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.
Contact us by email to send us your questions, comments and suggestions.
For Gas Emergencies Call:
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
Electronic display (TTY or teletypewriter) at 7-1-1
Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
For General Questions Regarding Gas Service or Bill:
New York
Buffalo Area: 1-716-686-6123
Outside Buffalo: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)
Pennsylvania
Erie area: 1-814-871-8200
Outside Erie: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)
Customer Service Locations
The fastest way to answer a question or resolve an issue that cannot be resolved online is to call 1-800-365-3234 to speak with a Customer Service Representative. The following locations are open by appointment only. You can pay via Drop Box at the following locations:
Buffalo
409 Main St.
Buffalo, NY 14203
Erie
1100 State St.
Erie, PA 16501
Cheektowaga
AppleTree Business Park
2875 Union Rd. Suite 44
Cheektowaga, NY 14227
Oil City
1 Relief St.
Oil City, PA 16301
Jamestown
1384 Peck Settlement Rd.
Jamestown, NY 14701