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Appliance Safety and Efficiency

Natural gas appliances, equipment and connectors should always be installed and used in accordance with the manufacturer’s instructions. Improper use of these devices or continued use of recalled products may…

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Bad weather conditions

During various weather events, it’s important to make sure your home stays safe and your natural gas meter stays clear. Please be mindful of snow, ice and extremely cold temperatures,…

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Call 8-1-1 before you dig

Before beginning a new project in your yard, call 8-1-1 to have your utility lines marked for free at least three business days before you get started. It’s a quick,…

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Carbon monoxide safety

Carbon monoxide is an odorless, colorless and dangerous gas. It’s released when appliances that use natural gas aren’t working properly. Prevent carbon monoxide poisoning and learn the symptoms. Following&hel...

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Construction safety

When working with natural gas, safety comes first. That’s why our qualified professionals undergo continuous training that keeps them safe when they’re on site. Improper piping When it comes to…

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Cross bore sewer line safety

Cross bores occur when natural gas lines or other utilities are installed through sanitary or storm sewer lines when using trenchless construction technology. A hazard can occur when mechanical equipment…

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Gas and pipeline safety

National Fuel has an excellent utility system safety record. With more than 14,800 miles of pipelines in New York and more than 7,500 miles of pipelines in Pennsylvania, our utility…

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Gas theft tip line

Stealing natural gas can be extremely dangerous and costly. If you think you know of someone tampering with a gas meter or making an unauthorized connection, please call our confidential,…

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National Fuel representative home visit

Every National Fuel representative carries an ID card. When we arrive at your house, please ask to see identification if it’s not easily viewed. If you are suspicious or have…

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Natural gas detectors

Natural gas is colorless and odorless. A distinctive, pungent odor, similar to rotten eggs, is added to it so that you will recognize it quickly. Natural Gas detectors may be…

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Odor fade

Odor fade, or loss of odorant, is the weakening of the smell of normally odorized gas. Known contributors to odor fade: New pipe installation Substances within the pipe such as…

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Pipe and line responsibility

National Fuel is responsible for maintaining all main gas lines as well as all service lines. However, property owners are responsible for other pipes and lines running from the meter…

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Purging of gas lines

When natural gas pipelines are put into service, the air in the line must be purged. This eliminates the risk of a dangerous air/natural gas combination that can form flammable…

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Scalding hazards

To avoid severe burns or injuries, it’s important to make sure your water heater or boiler is set to the safe temperature recommended by the manufacturer. Remember, always check the…

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Smell gas? Leave fast!

Then call us at 1-800-444-3130. Did you know natural gas is odorless? That’s why National Fuel adds a rotten egg odor to your gas to alert you of a leak.…

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