Let's Catch Up
No matter why you fall behind on energy bills, making progress is easier with a coach in your corner. If you or someone you know is struggling to pay bills, call a Catch-up Coach at 1-800-365-3234 from 7 a.m. to 6 p.m., Monday through Friday. Together, we’ll find the support programs and payment options to get back on track.
Payment Assistance Programs
Save money, find comfort and get help with these programs.
Statewide Low Income Program (NYS Energy Affordability Program)
Discount for eligible residential customers
Community Outreach Events Calendar
National Fuel representatives will be available at various community events to answer questions about billing or payment assistance programs.
The Home Energy Assistance Program
If you need help paying your heating bills, HEAP can help. This federally funded program provides assistance to eligible customers.
Neighbor for Neighbor Heat Fund
Qualifying individuals or families may receive a one-time grant per program year.
Special Protections
Safeguards exist for New York customers who reside in households where all residents are age 62 or older, 18 or younger, blind or disabled.
Payment Plan Options
We have several ways for you to pay your monthly gas bill.
Extra Security Plan for the Retired or Permanently Disabled
An extra measure of security for uninterrupted gas service is provided to allow for timely payment upon income check arrivals and avoidance of late payment charges.
Communication Assistance Information
We’re here to talk in more ways than one.
Hearing or Speech Difficulties
If you have hearing or speech difficulties, simply dial 7-1-1 (TTY) and provide the relay operator with the telephone number you wish to call.
Visually Impaired
We’re happy to send your bills and inserts in large type or Braille. And, ask us how a representative can supply large-numbered or Braille thermostats at no cost.
Non-English-Speaking Customers
Simply request a “Language Line” any time, in person or by phone. A three-way conversation with a translator is involved.
Billing Assistance Information
Life can get complicated. Let us help you along the way.
Third-Party Notification
You can designate a third party to be notified in case you forget to pay your gas bills. The designated third party is not responsible for paying your bill.
Assistance Plan for Hospitalized Customers
If you are anticipating a hospital stay of 10 days or more, call us and we’ll tell you how to extend the due date of your gas bill by 30 days.
Assistance Referrals
If we’re unable to resolve your payment problems, we will work together with social service agencies to help determine if public programs may assist you.
New York State Emergency Rental Assistance Program (ERAP)
The New York State Emergency Rental Assistance Program (ERAP) will provide significant economic relief to help low and moderate-income households at risk of experiencing homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance.
- Apply at https://nysrenthelp.otda.ny.gov/ – exception is Monroe county
- Monroe county customers must call 211 to apply
- For assistance, call 1-844-NY1-RENT (1-844-691-7368)
EmPower+
Did you know there are no-cost energy-efficient solutions for those who meet certain income guidelines? EmPower+, previously NYS’s Low Income Usage Reduction Program, can provide you assistance.
Energy Efficiency Tips
Help reduce emissions in the atmosphere and put a little bit more money in your pocket. Making these small, inexpensive adjustments can make a big difference!
Sealed
Sealed covers the upfront costs for upgrades that improve home energy efficiency through weatherization, climate control and energy waste reduction. Homeowners then pay back Sealed based on how much energy their homes save.
For more information, or help with any of these programs, simply contact us:
New York
716-686-6123
Toll Free
1-800-365-3234